 Who is it for?
Anyone who needs to present to audiences of any size and in any environment. This course is useful for new and experienced presenters.
What is it about?
This one day workshop is designed to teach you the essential skills required to plan, prepare and deliver presentations in the most effective way. It covers a wide range of topics including essential preparation, knowing your audience, setting objectives, building presentations, communication, controlling your nerves, body language and voice skills.
Click
here for Course Overview
Book a course
Who is it for?
People who have recently been promoted to a team leader/supervisory position or those seeking promotion.
What is it about?
This one day course has been designed to equip you with many of the day to day skills required in being a team leader/manager/supervisor. It will help you to identify your responsibilities, the importance of communication and help you to manage your time effectively. You will also acquire practical techniques for dealing with difficult employees and managing conflict.
Objectives
Click
here for Course Overview
Book a course
Who is it for?
Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life better for everybody.
What is it about?
This one-day training course has been designed to give you the appropriate tools to assert yourself in a wide range of situations at work which will maintain and improve working relationships. It will show you how to apply appropriate assertive communication skills in your day-to-day work situations. You will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities.
Click
here for Course Overview
Book a course
Who is it for?
Existing managers who have received little or no formal management training, newly promoted managers or individuals seeking promotion to management, who want to manage employees in the most effective way.
What is it about?
This two day programme is designed to provide managers with a good range of practical skills in managing others. The course covers a wide variety of topics including learning styles, process of learning, types of management, motivational skills, leadership styles, listening & communications skills, team development, recruitment skills, staff appraisals, time management, praise & reprimands and dealing with difficult people.
Click
here for Course Overview
Book a course
Who is it for?
The course is intended for anyone involved in a process where sales opportunities exist. It is relevant to both telephone and face-to-face sales. The course has primarily been developed with salespeople in mind, but can also be applied to other people, such as Customer Service or Support staff, who often have the chance to turn situations into sales opportunities. Sales can be products or services.
What is it about?
This one day workshop is designed to give you a proper understanding of sales best practice and how to be more effective. The course will cover a variety of topics including essential selling skills, identifying your customers, communication skills, goal setting, features & benefits, negotiation and closing skills. It will enable you to make immediate changes back in the workplace allowing you to achieve sustainable improvements in your performance.
Click
here for Course Overview
Book a course
Who is it for?
People who wish to refresh their training skills, or those who have recently been appointed to a training position or are currently seeking a training position.
What is it about?
This one day course is designed to teach you essential training skills and provide you with an understanding of how to teach delegates in the most effective way. The course covers a variety of topics including identifying your audience, the learning process, Kolb’s Learning Cycle, planning a training workshop, effective communication, presentation skills and course evaluation. You will also acquire practical techniques for dealing with difficult trainees.
Objectives
Click
here for Course Overview
Book a course
Who is it for?
Anyone who comes into contact with customers (internal/external/suppliers), either face to face or on the telephone, or who manages people who do.
What is it about?
Exceptional customer service is the key to a successful and profitable business and yet many businesses fail to deliver what is required. By providing the highest level of customer service you will create better customer relationships, and a more efficient and profitable business. This one-day training course enables you to understand the vital importance of customer service to any business and assists you to provide exceptional customer service, either yourself or through the actions of your staff. The course will look at a variety of topics including identifying your customers, standards, exceeding expectations, communication and telephone skills. You will also acquire practical techniques for dealing with challenges and difficult people.
Click
here for Course Overview
Book a course
Who is it for?
School secretaries will understand the importance of their role in the management of the school and supporting the Head.
What is it about?
Secretaries will share good practise in time management and communication skills. They will have the chance to review their systems and drills. They will discuss the changes taking place within education and come away from the course understanding how they affect the professional image of the school.
Click
here for Course Overview
Book a course
Who is it for?
This workshop is suitable for all managers who have to deal with absence management within their department. Keeping records, carrying out back to work interviews and dealing with attendance issues within the workplace.
What is it about?
The workshop helps managers manage and improve attendance, they will gain an understanding of how to manage short and long term sick, look at the reasons for absenteeism, factors that can influence the causes, how you can take steps to improve those factors, how to implement and follow a absenteeism procedure. How investigation helps you decide capability or misconduct.
Click
here for Course Overview
Book a course
Who is it for?
This workshop is suitable for delegates who wish to minimise the cost of expensive recruitment and get it right first time having a positive impact on the organisation.
What is it about?
Delegates will learn all aspects of recruitment and selection from analysing the position through to sending out the offer letter.
Click
here for Course Overview
Book a course
Who is it for?
All line managers carrying out appraisals, maybe for the first time, have had not formal training in appraisals or who need a refresher.
What is it about?
This workshop will give all delegates an appreciation of what a performance appraisal is. Identify the benefits of appraisals, how by handling appraisals correctly you can influence you employee’s productivity, moral, motivation and empowerment. We will explore the appraisal process –preparation, discussion and follow up.
Click
here for Course Overview
Book a course
Who is it for?
All levels of management who have to deal with disciplinary and grievance issues within the workplace.
What is it about?
Employers and employees have different aims expectations and standards, inevitably there is conflict, which can in some situations lead to disciplinary or grievance issues. During this workshop we will look at the Code of Practice to incorporate the changes in April 2009. What the manager’s role is and how you can work through these issues in a positive way.
Click
here for Course Overview
Book a course
Who is it for?
This course is suitable for
anyone wishing to be more confident
or wanting to handle situations
in a more assertive way.
What is it about?
It will give delegates tips
on how to be more confident
and teach them how to best handle
awkward people and situations,
both at home and at work. It
helps delegates to learn how
to improve confidence in terms
of speech, image, mannerisms
and body language, and provides
tools to assist them to cope
better in situations where they
feel uncomfortable.
Click
here for Course Overview
Book a course
Who is it for?
This course is suitable for
delegates if they deal with
customers in their job, are
new to the job market, have
been employed for some time
or feel their person-to-person
skills and professionalism can
be reinforced and updated.
What is it about?
The course aims to help delegates
understand the importance placed
on customer service, know how
to evaluate and develop their
own customer service strengths,
listen and communicate better,
handle complaints and difficult
customers effectively and measure
success.
Click
here for Course Overview
Book a course
Who is it for?
Delegates will benefit from
attending this course if their
job requires them to produce
documents, they feel they know
what they want to say but cannot
always put it on paper, they
lack confidence in their ability
to deal with spellings, apostrophes
and grammar or they need guidance
on producing business correspondence.
What is it about?
The course will help delegates
build on current English usage
skills and develop an awareness
of the power and impact of the
written word in business. It
will provide them will the information
to produce professionally laid
out documents, write effectively,
using the correct grammar and
use punctuation and capitalisation
correctly, carry out proof-reading
and document checking skills.
Click
here for Course Overview
Book a course
Who is it for?
This course is beneficial to
delegates who deal with customers
in their job, either face-to-face
or over the telephone, are new
to the job market or have been
employed for some time in a
customer service role, believe
their person-to-person skills
and professionalism can be reinforced
and updated, and may have to
deal with upset, angry or aggressive
customers.
What is it about?
Delegates will learn what constitutes
good customer service –
both face-to-face and over the
telephone, how to best handle
customer complaints and issues
and how to manage others in
a customer care environment.
Click
here for Course Overview
Book a course
Who is it for?
This intensive, introductory
course is useful to those who
are new to the process of recruitment
and reviewing of staff.
What is it about?
The course will enable delegates
to learn the best ways to carry
out the various stages of the
recruitment process and how
to handle interviews. They will
also learn how to best handle
the sensitive subject of staff
appraisals for those already
employed.
Click
here for Course Overview
Book a course
Who is it for?
This course is designed for
those new to the leadership
role or those wishing to improve
their basic management skills.
What is it about?
This course will help delegates
to develop the skills and techniques
of effective supervision and
team leadership, teaching delegates
about team and individual goal-setting,
motivation, communication, assertiveness,
listening skills, performance
measurement, coaching and feedback.
Click
here for Course Overview
Book a course
Who is it for?
This course will benefit anyone
who wishes to learn how to improve
their techniques in time management
and who wishes to learn how
to prioritise tasks.
What is it about?
Time management is a massive
issue for most employees nowadays.
Organisations are often requiring
more work with fewer people
and this leads to a need to
work smarter rather than harder.
This training day involves both
individual and group activities
to help identify problem areas
and potential solutions.
Click
here for Course Overview
Book a course
Back to top
(BCT),
bct.gb, birmingham commercial
training, birmingham commercial,
BCT, BET, birmingham electrical
training
|
