 Who is it for?
School secretaries will understand the importance of their role in the management of the school and supporting the Head.
What is it about?
Secretaries will share good practise in time management and communication skills. They will have the chance to review their systems and drills. They will discuss the changes taking place within education and come away from the course understanding how they affect the professional image of the school.
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here for Course Overview
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Who is it for?
This workshop is suitable for all managers who have to deal with absence management within their department. Keeping records, carrying out back to work interviews and dealing with attendance issues within the workplace.
What is it about?
The workshop helps managers manage and improve attendance, they will gain an understanding of how to manage short and long term sick, look at the reasons for absenteeism, factors that can influence the causes, how you can take steps to improve those factors, how to implement and follow a absenteeism procedure. How investigation helps you decide capability or misconduct.
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here for Course Overview
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Who is it for?
This workshop is suitable for delegates who wish to minimise the cost of expensive recruitment and get it right first time having a positive impact on the organisation.
What is it about?
Delegates will learn all aspects of recruitment and selection from analysing the position through to sending out the offer letter.
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here for Course Overview
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Who is it for?
This workshop is designed to any employee up to line manager who has difficulty in getting their message across clearly directly and with confidence.
What is it about?
At the end of this workshop delegates will have the confidence to communicate positively and with conviction. We will look at written and oral communication (to include the advantages and disadvantages), listening skills and body language.
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here for Course Overview
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Who is it for?
All line managers carrying out appraisals, maybe for the first time, have had not formal training in appraisals or who need a refresher.
What is it about?
This workshop will give all delegates an appreciation of what a performance appraisal is. Identify the benefits of appraisals, how by handling appraisals correctly you can influence you employee’s productivity, moral, motivation and empowerment. We will explore the appraisal process –preparation, discussion and follow up.
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here for Course Overview
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Who is it for?
All levels of management who have to deal with disciplinary and grievance issues within the workplace.
What is it about?
Employers and employees have different aims expectations and standards, inevitably there is conflict, which can in some situations lead to disciplinary or grievance issues. During this workshop we will look at the Code of Practice to incorporate the changes in April 2009. What the manager’s role is and how you can work through these issues in a positive way.
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here for Course Overview
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Who is it for?
Anyone in management who has to go through a redundancy consultation process
What is it about?
In today’s economic climate redundancy is becoming more and more frequent. This course takes you through the procedure getting it right first time which will lessen the impact on those that are leaving and those who are staying.
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here for Course Overview
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Who is it for?
The course is suitable for anyone
with a work-related need or
a personal need for setting
goals and achieving them.
What is it about?
Using various exercises and
tools, delegates will be able
to imagine, identify, focus,
determine and plan to achieve
their goals. They will learn
how to take control of their
lives, focus on what is important,
ensure their actions match their
plans, define what success means
to them and be successful in
their own eyes. Common difficulties
faced by people when setting
and achieving goals and ways
to deal with them are also discussed.
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here for Course Overview
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Who is it for?
This course is suitable for
anyone wishing to be more confident
or wanting to handle situations
in a more assertive way.
What is it about?
It will give delegates tips
on how to be more confident
and teach them how to best handle
awkward people and situations,
both at home and at work. It
helps delegates to learn how
to improve confidence in terms
of speech, image, mannerisms
and body language, and provides
tools to assist them to cope
better in situations where they
feel uncomfortable.
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here for Course Overview
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Who is it for?
This course is suitable for
delegates if they deal with
customers in their job, are
new to the job market, have
been employed for some time
or feel their person-to-person
skills and professionalism can
be reinforced and updated.
What is it about?
The course aims to help delegates
understand the importance placed
on customer service, know how
to evaluate and develop their
own customer service strengths,
listen and communicate better,
handle complaints and difficult
customers effectively and measure
success.
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here for Course Overview
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Who is it for?
Delegates will benefit from
attending this course if their
job requires them to produce
documents, they feel they know
what they want to say but cannot
always put it on paper, they
lack confidence in their ability
to deal with spellings, apostrophes
and grammar or they need guidance
on producing business correspondence.
What is it about?
The course will help delegates
build on current English usage
skills and develop an awareness
of the power and impact of the
written word in business. It
will provide them will the information
to produce professionally laid
out documents, write effectively,
using the correct grammar and
use punctuation and capitalisation
correctly, carry out proof-reading
and document checking skills.
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here for Course Overview
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Who is it for?
This course is designed for
anyone who might be asked to
organise an event, either in-house
or external to their organisation.
What is it about?
This course provides guidelines
on what should be considered
and done before, during and
after the event, with useful
hints and tips to take into
account along the way.
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here for Course Overview
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Who is it for?
The course is aimed at start-up
businesses, established businesses
looking to take their Internet
marketing seriously, businesses
who do not understand Internet
marketing, businesses looking
to drive more sales through
their online channel, companies
deciding on whether they should
have a website.
What is it about?
This one-day programme aims
to build awareness of the possibilities
when using the Internet as a
Marketing tool for business
and illustrate real examples
of what can be achieved. It
will describe the most effective
methods of gaining business
from the Internet. You will
be shown ‘best practice’
marketing techniques and how
to identify strategically what
is working online for you or
your business.
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here for Course Overview
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Who is it for?
The course is aimed at start-up
businesses, established businesses
looking to take their marketing
seriously, businesses who do
not understand marketing and
those looking to drive more
sales through its sales channels.
What is it about?
This course will enable delegates
to identify the best strategy
for growing their businesses,
visit where they are now and
explore new markets through
debate and interaction, learn
proven new techniques that will
maximise the opportunities that
they have to 'say what they
do'. They will also strengthen
their communication skills and
how they deliver their message
and understand what is involved
when writing a Marketing Plan.
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here for Course Overview
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Who is it for?
This course is beneficial to
delegates who deal with customers
in their job, either face-to-face
or over the telephone, are new
to the job market or have been
employed for some time in a
customer service role, believe
their person-to-person skills
and professionalism can be reinforced
and updated, and may have to
deal with upset, angry or aggressive
customers.
What is it about?
Delegates will learn what constitutes
good customer service –
both face-to-face and over the
telephone, how to best handle
customer complaints and issues
and how to manage others in
a customer care environment.
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here for Course Overview
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Who is it for?
This course is suitable for
anyone who has to plan, organise
and manage meetings, as well
as take the minutes.
What is it about?
This course will give delegates
a good understanding of planning,
organising and managing a meeting,
the roles involved, and enable
them demonstrate an understanding
of the function of agendas and
minutes and take effective notes.
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here for Course Overview
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Who is it for?
This course will benefit anyone
who is responsible for organising
and/or running meetings of any
size and type.
What is it about?
Delegates will learn the processes
they need to go through when
dealing with meetings and the
actions required to ensure that
they run smoothly and are an
efficient and effective use
of participants’ time.
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here for Course Overview
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Who is it for?
This course is useful for delegates
wanting to learn how to make
presentations to groups of people.
What is it about?
Delegates will learn invaluable
hints and tips on presenting
and be given the opportunity
to develop their skills and
confidence by making several
short presentations to other
members of their training group.
Constructive feedback and coaching
will be given throughout the
course to help delegates develop
and hone their skills.
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here for Course Overview
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Who is it for?
This intensive, introductory
course is useful to those who
are new to the process of recruitment
and reviewing of staff.
What is it about?
The course will enable delegates
to learn the best ways to carry
out the various stages of the
recruitment process and how
to handle interviews. They will
also learn how to best handle
the sensitive subject of staff
appraisals for those already
employed.
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here for Course Overview
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Who is it for?
This course is suitable for
anyone who is feeling stressed
at work and/or at home.
What is it about?
Designed to help delegates recognise
the symptoms of stress and to
learn how to deal with them
in a positive manner, this course
helps delegates understand symptoms
and how to take appropriate
action to lessen the risk of
stress affecting their general
health and well-being. They
will be encouraged to make an
action plan to achieve a better
work/life balance and work towards
their goals.
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here for Course Overview
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Who is it for?
This course is aimed at anyone
with responsibility for managing
work-related stress in the organisation,
for example Human Resource managers,
Health and Safety officers,
Trade Union representatives,
managers, supervisors and team
leaders.
What is it about?
The information given on this
course can help delegates meet
their legal duties in relation
to stress management and will
provide them with practical
information, advice and tools
on how to assess the risks from
work-related stress in the organisation.
The management of stress on
an individual level is also
looked at, with the aim of heightening
awareness of delegates’
personal stressors and affording
them the potential to recognise
it in their team members. They
will also gain ideas on how
to handle this stress.
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here for Course Overview
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Who is it for?
This course is designed for
those new to the leadership
role or those wishing to improve
their basic management skills.
What is it about?
This course will help delegates
to develop the skills and techniques
of effective supervision and
team leadership, teaching delegates
about team and individual goal-setting,
motivation, communication, assertiveness,
listening skills, performance
measurement, coaching and feedback.
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here for Course Overview
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Who is it for?
This course is suitable for
anyone who works as part of
a team.
What is it about?
Delegates will look at the various
aspects needed for an effective
team. Combining theory with
practical exercises, they will
understand the importance of
working as part of a team and
learn how their effectiveness
can have impact on the favourable
outcome of a project or business.
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here for Course Overview
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Who is it for?
This course is suitable for
those who are new to using telephones
in business and those who have
experience in handling phone
calls but wish to improve their
techniques and learn how to
handle more sensitive situations.
What is it about?
The course introduces delegates
to the concept of the telephone
being a crucial communication
tool in business, where its
misuse can lead to misunderstandings,
wastage of time and effort,
and even loss of valuable customers.
Delegates learn about listening
skills, tone of voice, body
language, image projection,
message taking and leaving,
problem solving and handling
of difficult callers.
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here for Course Overview
Register your interest
Who is it for?
The course is aimed at virgin
networkers, those looking to
understand more about networking,
those who hate standing up in
front of an audience, those
who have tried many ways of
growing their business including
an advert in the paper and have
not tried networking and those
who thought networking was for
men in suits and bowler hats
with copy of the Times!
What is it about?
This course will give delegates
an insight into networking -
removing the mis-conceptions
and revealing the truth. If
people do not network they will
not grow their business! Delegates
will learn how to maximise their
potential when networking and
gain the business they deserve.
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here for Course Overview
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Who is it for?
This course is for administrators
wishing to enhance their personal
effectiveness and working practices,
improve their skills contribute
more effectively to their team.
What is it about?
Delegates will learn to plan
and prioritise workloads, identify
areas for improvement in their
current working practices, and
manage effective goal-setting.
They will also learn about meetings,
communication, customer care
and telephone skills. They will
also develop their confidence
and interpersonal skills.
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here for Course Overview
Register your interest
Who is it for?
This course is designed for
secretaries and administrators
moving into the role of personal
assistant or those already in
these positions wishing to improve
their skills.
What is it about?
Delegates will look at a variety
of ways in which they can enhance
their position in the organisation
and become a valuable “right
hand person” for their
line manager, as well as achieving
and maintaining their own professionalism
and identity. The course will
provide them with skills needed
by today’s personal assistants,
including problem solving, report-writing,
organising events and making
presentations.
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here for Course Overview
Register your interest
Who is it for?
This course will benefit anyone
who wishes to learn how to improve
their techniques in time management
and who wishes to learn how
to prioritise tasks.
What is it about?
Time management is a massive
issue for most employees nowadays.
Organisations are often requiring
more work with fewer people
and this leads to a need to
work smarter rather than harder.
This training day involves both
individual and group activities
to help identify problem areas
and potential solutions.
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here for Course Overview
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