One Day Course
This course will help delegates to assess their personality type to see whether they are more passive, aggressive or assertive in their manner.
It will give delegates tips on how to be more confident and teach them how to best handle awkward people and situations, both at home and at work. It helps delegates to learn how to improve confidence in terms of speech, image, mannerisms and body language, and provides tools to assist them to cope better in situations where they feel uncomfortable.

 

 

Contents:

Assessment of your personality type to see if you are assertive, passive or aggressive

typical body and verbal language used by all types

analysis of problem areas – people and/or situations

learn how to give and receive criticism

 

 

 

 

basic negotiation techniques

handling difficult people and situations

how to appear more assertive to others

dressing the part

mini role plays

 

 

 

 

 

'I came with no expectations and found the whole experience very positive. The course was relevant to my whole life. Very enjoyable, very positive'
Phoenix Beard

 

 

 

'The course was well presented and the information given is very easy to read. Overall the course was good'
Birmingham Royal Ballet

 

 

 

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