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Two Day
Course
Administrators provide
vital support to
a wide variety of
department and managers.
This course is for
administrators wishing
to enhance their
personal effectiveness
and working practices,
improve their skills
contribute more
effectively to their
team.
Delegates will look
at the skills and
qualities essential
to their success
as an effective
administrator. They
will learn to plan
and prioritise workloads,
identify areas for
improvement in their
current working
practices, and manage
effective goal-setting.
They will also learn
what is required
to ensure that meetings
are organised properly,
run smoothly and
are an efficient
and effective use
of the time of the
participants.
As communication
forms a large part
of all jobs, the
course will help
delegates develop
their confidence
and interpersonal
skills, as well
as improve their
proficiency in written
communications.
Internal and external
relations will be
considered when
covering customer
care and telephone
skills.
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Contents: |
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The
organisation
and
its
objectives,
and
the
role
of the
Administrator |
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Managing
time
more
effectively
and
improving
organisational
skills |
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Setting
and
achieving
goals |
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Organisation
of meetings
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Giving
excellent
customer
care |
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Register your interest |
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Back
to course
list |
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Communication
and
confidence
building
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verbal
and
non-verbal
messages
listening
skills
giving
and
receiving
criticism
basic
negotiation
techniques
handling
difficult
people
and
situations
better
written
communications
effective
telephone
skills
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BCT),
bct.gb, birmingham
commercial training,
birmingham commercial
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