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One Day
Course
This course provides
guidelines on what
should be considered
and done before,
during and after
the event, with
useful hints and
tips to take into
account along
the way.
Delegates will learn
the value of good
customer service
and of being assertive
and sensitive to
the needs of their
attendees. They
will also understand
the benefits of
effective administration
in organising and
running events and
gain ideas for procedures
which can be put
in place.
This course is designed
for anyone who might
be asked to organise
an event, either
in-house or external
to their organisation.
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Contents: |
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The
importance
of
effective
writing |
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Planning |
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Responsibilities
Timing/dates
Objectives
Budget
Checklists
and
controls
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Locations
and
venues
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Publicity |
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Delegate
information
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Promotional
items/stands |
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Register your interest |
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Contracts
and
insurance
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Putting
together
an
‘event
kit’ |
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Running
the
event
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Projecting
a
professional
image |
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Excellent
customer
service
Handling
situations
assertively
Personal
presentation
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After
the
event |
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Useful
websites |
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'Excellent handounts, hints, tips and class participation.
All
extremely
useful.
An excellent
day
–
learned
a lot!'
Churchill
Retirement
Living
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'Most
useful
hints
and
tips
to take
away
with
me for
my role.
Useful
and
fun!'
GVA
Grimley
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Back
to course
list |
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BCT),
bct.gb, birmingham
commercial training,
birmingham commercial
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