Introduction
Want to bring your Customer Service Skills into the 21st Century? Then look no further! This brand new customer service course is designed to give you the skills to consistently provide 5* Customer Service resulting in truly delighted customers!
Who is it for?
Anyone who comes into contact with customers (internal/external/suppliers), either face to face or on the telephone, or who manages people who do.
What is it About?
Exceptional customer service is the key to a successful and profitable business and yet many businesses fail to deliver what is required. By providing the highest level of customer service you will create better customer relationships, and a more efficient and profitable business. This one-day training course enables you to understand the vital importance of customer service to any business and assists you to provide exceptional customer service, either yourself or through the actions of your staff. The course will look at a variety of topics including identifying your customers, standards, exceeding expectations, communication and telephone skills. You will also acquire practical techniques for dealing with challenges and difficult people.
Objectives
The course will enable delegates to:
 Understand what exceptional customer service looks like and learn how to demonstrate this level of service
Understand the importance and use of the telephone in delivering exceptional customer service
Be able to maximise the opportunity given by a complaining customer
Understand the effects of different behaviours
Communicate more assertively and effectively
Content
What it customer service?
Who are your customers?
Meeting & exceeding expectations
Communication skills
Telephone techniques
E-mail etiquette
Dealing with challenges
Customer problem solving
Eliminating customer service problems
Register your interest
|
