Introduction
Want to be a 21st Century Manager? Then look no further! This Manager Development Programme is designed to create highly effective managers for the modern workplace.

Who is it for?
Existing managers who have received little or no formal management training, newly promoted managers or individuals seeking promotion to management, who want to manage employees in the most effective way.

What is it about?
This two day programme is designed to provide managers with a good range of practical skills in managing others. The course covers a wide variety of topics including learning styles, process of learning, types of management, motivational skills, leadership styles, listening & communications skills, team development, recruitment skills, staff appraisals, time management, praise & reprimands and dealing with difficult people.

Objectives
To raise awareness of your own learning style and that of others
To identify the various stages of learning
To review different types of management
To identify your key responsibilities to your staff on a day to day basis as a Manager
To consider ways of developing your existing executive skills including leadership & motivation, listening & communication
To identify ways of effectively developing your teams
To develop your recruitment interview techniques
To consider ways of developing your appraisal & feedback skills
To identify ways of improving your organisational and time management skills
To review ways of dealing with difficult people

Content
Learning Styles Assessment
Stages of Learning – Conscious Competence Model
Types of Manager
Motivation Skills
Frederick Herzberg’s Motivational Theory
Abraham Maslow’s Hierarchy of Needs
Leadership Styles
Listening & Communication Skills
Team Development
Recruitment Skills – CV’s, interviews & selection
Staff Appraisals – process & dealing with issues
Time Management
Dealing with Difficult People/Staff

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